Return Policy
· We are certain you will be thrilled with your order; however we realize that occasionally returns are necessary. There is a 7 Business Day Return Policy.
· Email us with your return questions and to receive and RMA number; ALL returns require an RMA number.
Without this number the return could be misrouted and will incur a 25% Restocking Fee.
· Merchandise must be returned in the original packaging and documentation must be kept and returned within 7 Business days of receipt.
· Customers are responsible for the return shipping costs and all fees associated with the return, we suggest that you insure the item(s) being returned for the original order amount. We are unable to accept returned merchandise damaged in transit, again please insure your return.
· Once your item(s) are received in good condition, a refund will be issued in 10 to 15 business days for the amount of your original purchase less our initial shipping cost and credit card processing fees.
Damage Claims
· Occasionally there are instances that an order may have been damaged while in transit or possibly a quality defect.
· Before signing for your delivery inspect each carton for damage. Please make sure that the carrier signs receipt for any signs of damage.
· Claims for Damage or Defects must be made to Shopefd.com within 3 business days of receipt NO EXCEPTIONS claims may be made by emailing help@shopefd.com
· Photos are Required to claim damaged or defective merchandise. Please email Customer Service at help@shopefd.com
· There is NO cash refund for damaged or defective merchandise, replacements will be sent.
Contact Information
E: help@shopefd.com
P: 303.934.2465
Monday through Friday (9:00am to 5:00pm MST)
1111 West Evans Avenue
Suite C1
Denver, Colorado 80223